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DOOR SCHEDULING F.A.Q.
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How To Use This Page Please look for your problem in the list below. If you find it then click on the question to go to the answer. If you cannot find an answer to your question, or you require more information than provided, please email us (click here).
Please note that this page contains links to external websites. We have no control over the availability or content of such websites
Frequently Asked Questions
- "User already logged in" error on attempting to log in.
- Error 3320 - Function is not available...
- Error 430 - Class does not support Automation...
- My clients cannot view my snapshots. What do they need?
Answers Description: When user attempts to log in they are told that their username is already logged in.
Cause: Program did not exit correctly.
Solution:
- Enter your username as normal.
- Enter "reset" as a password (without the quotes).
- Click Ok.
You should now be able to log in with your usual name and password.
2. Error 3320 - "Function is not available..."
Description: When user attempts to create a new schedule or perform certain operations they are met with this error.
Cause: Some operating system components need to be updated.
Solution:
- Click here to go to the OWC update page on Microsoft's website.
- Download and install the OWC10.exe update (there are detailed instructions on the webpage)
- Restart Intec Project.
You should now be able to continue using the program.
3. Error 430 - "Class does not support Automation..."
Symptoms: When certain functions of the Import program are used this error is displayed
Cause: Some operating system components need to be updated.
Solution:
- Click here to go to the MDAC update page on Microsoft's website.
- Download and install the MDAC update (there are detailed instructions on the webpage)
- Restart Intec Project
You should now be able to continue using the program.
4. My clients cannot view my snapshots. What do they need?
Symptoms: After emailing a schedule or quote to a client they cannot view it on their computer.
Cause: They do not have Microsoft Office or Microsoft Snapshot Viewer installed. This is needed to view Microsoft Snapshot files, and is available for free from Microsoft.
Solution:
- Click here to create a draft email to your client containing a link to the Snapshot Viewer.
- Fill in the appropriate details - email address, subject line and your details at the end of the email. You may change the wording to suit, but the link must remain intact.
- Send the email to your client.
- Please note that Intec Systems cannot be held responsible for the availability or content of external websites.
For
any other query e-mail:
ds-support@doorscheduling.com